Frequently Asked Questions


What Shipping Methods Are Available?

Our company has signed agreement with DHL/FEDEX/UPS/TNT/EMS, which are international transport companies, which help us deliver goods quickly with more preferential price to lower transport cost for our costumers.

What about the shipping rate to Our country?

On our website, in order to make customer get detailed shipping fee quickly and easily, there is a self-help freight inquires tool, just select the destination and weight, you will get what you want to know.

How Long Will It Take To Get My Package?

Usually, our worker will arrange your order shipping in 48 hours after get the payment, except special situation (such as holiday or bad weather ), but we will inform customer when it happen. Detailed delivery time please reference different express company.

How can I get my parcel? Can I get it at home?

Normally we shipped our stuff to global through Express company, such as DHL/FEDEX/UPS/TNT/EMS and others. All of them can provide door to door service.

What should I do if I don’t receive my parcel or the items I received with defects or damage?

After shipment you will get a tracking number, it can help you track till get it. In addition if there are something damage or with defects, please don’t worry. Just please provide the pictures, we will give you corresponding compensation, like refund or replace.

Should I pay other fees when the parcel arrive?

If the parcel arrive and produces custom tax, you should pay it. But we usually write a lower amount on the invoice to help customer avoid it. It is better that customer can provide us an expected amount as declare value.

Order & Retunrs

How do I place an Order?

Register an account, add the jewelry item you would like to buy to the shopping cart, and then you can submit the orde to us.

Can I get a discount for my order?

Our website have a complete discount systerm, according to different order amount, you will enjoy different discount, but at the same time have two discount, just subject to the biggest one, not cumulative.

How Can I Return a Product?

We will property handle the package we are about to ship to avoid possible squeezing and crash, yet it still happens occasionally that some damage accured during the shipment, we want our customers happy. We set up a few guild lines below to ensure our customers' interest are maximiz protected 1)Please take a picture as the proof of the damage and send the picture to us asap. 2)Please contact us for the situation with in 3 business days on your receiving the goods. 3)Advise us for the Order Number, damaged item code and the quantity of the damaged item. We will negotiate with you to refund for your loss or send the item in you next order.

Your stuff is same as the pictures we see on the website?

All of our products are as you seen on web site.

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